Qualcomm and Teleepoch
Enter Into a 3G CDMA Subscriber Unit License Agreement, October
6, 2007
MTN chooses Cambridge Broadband
Networks for multi-service wireless network in Rwanda, October 6,
2007
Brazilian government to
publish 3G bidding rules soon, October 6, 2007
KTF 3G service suffers
from technical problems, October 6, 2007
Argentina’s Personal
lunches 3G service in Rosario, October 6, 2007
Russia has it's first 3G
network, October 6, 2007
AT&T could drop Alcatel-Lucent
as 3G mobile network supplier, October 6, 2007
Enea Extends License Agreement
with ZTE for 3G Handsets, October 2, 2007
LG to unveil premium handsets
in Brazil, October 2, 2007
KTF 3G subscribers doubled
in less than 3 months, October 2, 2007
3G policy in India will
be non-uniform, October 2, 2007
- previous news
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Customers angry over 3 service down-under
December 1, 2003
Australian 3 customers are facing similar problems to those in the UK.
Poor reception, drop calls and handset problems were some of the difficulties
encountered by users, a local newspaper reported. Customers endured ridiculously
high drop call rate and redialling several times.
One user said more than 60% of his calls were dropped or not successfully
completed. The problem is so common that he is not surprised anymore when
it happens.
One customer experienced drop calls 80% of the time and is the worst
when driving or roaming on to another network. He was advised to not use
the phone when driving or even walking. He said the situation in his home
country Sweden is just as bad and believes 3 is rolling out its network
too fast.
A user had been on the phone to 3's call centre for up to 90 minutes
and then transferred him to a technician who wasn't there. The call centre,
situated in India and also handles calls from 3 customers in Europe, offers
limited help as they have little knowledge of local conditions. Some call
centre operators have never used a 3G phone or access data services provided
by 3.
Many who sign up to 3 do so for the cheap voice calls rather than the
data service. Heavy users are attracted by the Aus $99 call cap but not
even this is able to cure their frustration.
Those that try to make video calls were no better off. A customer said
his chance of successfully making a video call was 1 in 100. Another complained
that he could see the person at the other end, but I couldn't hear them.
Subscribers say that the sales people did not mention anything problem
about the network or how bad the coverage problem was.
Hutchison acknowledges to some of the problems but says it warns customers
before they sign up. The firm said the number of complaints in the past
three months had "dropped off dramatically".
"We have had a steadily rising rate of being able to resolve customer
complaints at the first or second call," Hutchison said.
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3G Motorola A920
