Qualcomm and Teleepoch
Enter Into a 3G CDMA Subscriber Unit License Agreement, October
6, 2007
MTN chooses Cambridge Broadband
Networks for multi-service wireless network in Rwanda, October 6,
2007
Brazilian government to
publish 3G bidding rules soon, October 6, 2007
KTF 3G service suffers
from technical problems, October 6, 2007
Argentina’s Personal
lunches 3G service in Rosario, October 6, 2007
Russia has it's first 3G
network, October 6, 2007
AT&T could drop Alcatel-Lucent
as 3G mobile network supplier, October 6, 2007
Enea Extends License Agreement
with ZTE for 3G Handsets, October 2, 2007
LG to unveil premium handsets
in Brazil, October 2, 2007
KTF 3G subscribers doubled
in less than 3 months, October 2, 2007
3G policy in India will
be non-uniform, October 2, 2007
- previous news
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ACS members demand a better deal for unhappy 3 customers
December 14, 2003
The ACS (Australian Computer Society) has weighed into the debate about
Hutchison Telecommunications' controversial 3 mobile phone service, revealing
that only 11 per cent of its members believe the 3 network offers a reasonable
level of service.
In an online survey of ACS members, 89 per cent of respondents called
for Hutchison to be more open about its service issues rather than continuing
to make blanket denials.
ACS President-elect, Edward Mandla, initiated the survey this week after
feedback on the 3 network from members while he was presenting on the
issue of raising the standing of the ICT profession. Members complained
that the service had been plagued by poor coverage, constant drop-outs,
sub-standard customer service and connection problems.
Eighty-one per cent of the ACS members surveyed said that Hutchison should
allow unhappy 3 customers to break their contracts with no penalty applying.
"As the professional society for those working in the ICT sector,
the ACS is enormously concerned to see any vendor failing to back up its
products and services with satisfactory customer service," said current
ACS National President, Richard Hogg.
"After all the hype we saw in the 1990s, the community is already
highly sceptical about the reliability and performance of technology products
and services and, indeed, companies. The last thing we need is more unfulfilled
promises since it gives the whole industry a bad name. This is good business
sense and applies to all vendors in the sector."
While commending Hutchison for establishing the 3 network in record time
and acknowledging the challenges of introducing such a new service, President-elect,
Edward Mandla said the ACS would like to see Hutchison adopt a more transparent
approach to its communications with customers and work to resolve the
performance issues.
"As a public company, Hutchison has a duty to the community to be
honest about its problems. We have heard from many 3 customers who are
so disappointed with the quality and coverage of the network and are not
prepared to invest more time with Hutchison's customer service. A number
have had to purchase a second phone from an alternate carrier.
"People today rely on mobile phones to help them in emergencies,
win business transactions, even to save lives. Having to constantly ring
back your client from a dropout is embarrassing for any business person.
"Hutchison ought to consider that one of the most powerful marketing
techniques is publicly admitting it has problems, and back that up with
appropriate levels of service," Mr Mandla said.
The first in a series of spot surveys to be conducted with ACS members
on a wide range of topical issues, the 3 survey canvassed 6,500 members
in NSW and Victoria, attracting 396 responses within 24 hours.
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3G Motorola A920
