Vodafone, IBM and Motorola research mobile Device Management to deliver enhanced services to customers

date: January 25, 2002

Vodafone Group, IBM and Motorola announced their collaboration to research Device Management technologies as a means to deliver enhanced mobile services to customers. Vodafone, Motorola and IBM will be testing Device Management services on GPRS and 3G networks to enhance customers’ experience and minimise the cost of service delivery and support.

Device Management will ensure customers enjoy a "pay and play" experience with immediate access to their chosen services and upgrades, without having to physically visit a Customer Support Centre.

Service providers and enterprises will also benefit by reducing the major cost streams associated with customer support and administration.

The widespread deployment of Device Management capabilities has clear benefits for all parties: consumers, enterprise customers, manufacturers and service providers. To this end, IBM, Motorola and Vodafone recognise the importance of a standardised approach in the 3G technology. The three companies are members of 3GPP, TMF and SyncML Initiative Ltd, the latter of which will publish a comprehensive set of mobile industry specifications for device management in the first quarter of 2002.

Motorola is developing SyncML-based handsets and wireless solutions that will incorporate Device Management capabilities. During its trial with Vodafone and IBM at the SyncML Congress, the companies will demonstrate these new capabilities via a prototype Motorola mobile phone.

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