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Tertio launch new provisioning suite for 3G services
January 31, 2003
Predicting future mobile services is impossible. But even without
knowing what the services will be, it's still possible today to
deploy the systems and processes required to support them. Operations
support software specialist Tertio Telecoms launched a new provisioning
suite designed to more effectively manage the increasing complexity
of 3G services.
Operators' ability to quickly launch new services that satisfy
customers' needs at home, work and on the move, depends on having
next generation systems and efficient processes. As the critical
tool for introducing, changing and withdrawing services, provisioning
now impacts directly on the customer experience, and therefore is
moving higher up the mobile telecoms agenda.
Ironically however, whilst provisioning systems underpin every
product and service offered to customers, a staggering 70% of operators
still rely on one-off or heavily customised provisioning systems.
This is the result of independent research commissioned by Tertio
into mobile operators in EMEA and Asia Pacific. Stuart Cochran,
Tertio Director said, "Our research revealed the extent to which
operators are relying on expensive to maintain systems. The complexity
of new mobile voice and content services means that these systems
simply cannot cope with the demands on them."
Tertio's Provident Provisioning Suite has been designed and built
to provide operators with a solution that recognises the conflicting
pressures of satisfying customer needs while reducing cost. It also
delivers a rapid implementation and strong return on investment.
Cochran comments "In developing this product suite, our experience
of working with companies in the Hutchison 3G, T-Mobile and Vodafone
groups has given us an insight into the challenges they face. As
a result, we now have a unique solution which will enable operators
to drive down the costs and drive up their capability to provide
mobile voice and content services on both 2.5G and 3G technology.."
He continues: "In a world where customer service and service delivery
are paramount to success, provisioning is crucial to the effective
and efficient deployment of new services."
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3G Motorola A920
