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A look back at 2003

January 18, 2004

Last year we saw the beginning of 3G launches in Europe with much of the headlines dominated by 3. Europeans finally got their hands on 3G phones when 3 debuted its services in Italy and the UK back in March. The company then followed up with launches in Australia, Austria, Sweden and Denmark.

3 suffered a shaky start as a result of a lack of handsets and customers had to wait a month before receiving their 3G phones. The following couple of months were terrible for 3 and its subscribers, with complaints flooding the call centre such as short handset battery life and consistent drop calls. In the UK, 3 changed its marketing strategy a few months after the launch, promoting cheaper voice calls rather than video telephony. The complaints never stopped and towards the end of the year, 3 suffered another setback when its handset suppliers failed to deliver enough handsets, leaving the operator short of handsets for the Christmas period. This also lead to Hutchison Whampoa, owners of 3, to delay the break even target for its 3G business to 2006.

3's much publicised target of 1 million subscribers for each of the UK market and Italy fell dramatically short. In Italy, 3 has around 340,000 customers and 210,000 in the UK. 3 said the 1 million target could be reached in by the first half of 2004 when new handsets starts to arrive early this year.

Over in Japan, NTT DoCoMo eventually hit the 1 million user mark in October for its 3G FOMA service. It has taken DoCoMo two years to reach the target and the operator has raised the forecast of 1.5 million users by March 2004 by en extra 500,000 customers. DoCoMo's much troubled 3G service improved when new handsets started to appear and the coverage area expanded. This is hardly a sign that things are looking great for the company. It's rival KDDI has 11 million 3G subscribers for its CDMA2000 network, a massive lead that DoCoMo would find hard to catch up.

Across the sea from Japan, saw the commercial release of WCDMA based services in South Korea just before the end of 2003. Both SK Telecom and KTF already operate 3G services based on CDMA2000 1X technology but the licenses that they own also requires them to deploy WCDMA networks by the end of 2003. It's a little foggy how much commitment both operators will put in the new network and few would agree with the strategy of an operator deploying two networks. Considering both operators has upgraded parts of the existing 3G network to CDMA2000 EV-DO, WCDMA does not offer anything significant in terms of new services. There is a duplicate of investment for operators as they would need to rollout a new set of networks and it is not surprising to see that both companies launched a very limited service.

Would WCDMA succeed in South Korea? Probably not. Why would SK Telecom and KTF want to invest heavily in a new infrastructure when they already have a fully functional network? But it's not all doom and gloom for WCDMA according to the Ministry of Information and Communication which insists WCDMA would rule the world in around 2006. It is also hoped that deploying WCDMA in South Korea would lead to home handset makers exporting more handsets overseas, as they would have a competitive advantage in WCDMA.

How has CDMA2000 been doing in contrast with WCDMA? While CDMA2000 may never reach the shores of Europe, it has had reasonable success elsewhere following rollouts in the Americas and Asia. Japan and South Korea are two indicators of the success CDMA2000 has over WCDMA, as they are the two countries that have commercial services running on both technologies. South Korea has only just launched WCDMA but it represents how companies think of the technology, that it is still not mature enough and to delay the launch as much as possible. That is exactly what operators in Europe are doing at the moment. Operators are extracting as much revenue from 2G and 2.5G networks while waiting for the consumer to react to 3G. Handsets are also something operators are waiting for. The lack in range of handsets and the bulky phones has stopped consumers moving to 3G.

In Japan, KDDI (using CDMA2000) has a clear lead in terms of subscribers over DoCoMo (using WCDMA) partly due the its extensive range of handsets that are similar in size and battery life to 2G/2.5G phones. DoCoMo only started to gain customers when slimmer handsets with longer battery life became available. According to top executives, decent WCDMA handsets won't appear in Europe until 2005 or 2006. Even so, a number of operators in Europe are expected to launch next generation services this year.

2003 saw the first health report relating to 3G. The report, conducted by a Dutch research firm, concluded that signals emitted from 3G base stations causes headaches and nausea. Past reports on radiation from 2G failed to turn out any significant health problems. Obliviously the mobile industry has quickly dismissed the report and said it was insufficient to determine 3G signals cause health problems. In Denmark, ministers have called for a stop in the building of 3G base stations until health issues are investigated and that radiation has no harmful effects on humans. In the UK citizens are taking the health matter into their own hands by sabotaging base stations. Base stations were set on fire and pulled down in several sites and protestors are stopping engineers replacing or repair damaged sites. Residents living near 3G sites complained of a rise in health problems, but operators do not see it as a problem.

The year 2003 proved to be a rather disappointing year for 3G as a number of promised rollouts in Europe were not fulfilled. The 3G killer applications just did not materialise and video conferencing demonstrated that it is not the mass revenue generator that many said it would be.

Things to watch out for in 2004

Top service providers in Europe are expected to launch 3G services this year. Among those includes Vodafone in the UK, possibility in the second half of the year. The UK may also see O2 commence service, again in the second half of the year and the operator should be launching 3G in Germany. By the end of the year in the UK, the competition for 3G could become fierce and it would be interesting to see Vodafone and O2's strategies and how 3 would react to it.

Consumers in Hong Kong can finally experience 3G thanks to 3 launching the service on its home turf. This market may prove to be less successful than elsewhere for 3. Hong Kong people may have a love for mobile phones but the region is still mainly voice oriented and revenue from data services is disappointingly low. 3's data services may not be able to attract the masses and video telephony could take time for consumers to get used to. In 2003, video telephony failed to wow consumers and has yet to fulfil the 3G killer application title.

Video calling will not get endorsement from top handset maker Nokia in 2004. While mobile phones from SonyEricsson, NEC and Motorola will support video calling, Nokia is going the other way and putting video telephony to one side this year. Its latest 3G phone, the 7600, supports videos and music but not video calls. The move could upset the take-up rate for video calling and may undermine Nokia's position in the 3G market. Nokia will provide video calling functional handsets in the future once the markets for such a service exists.

Key industry players will be fixing their eyes closely on China after the country failed to award 3G licenses in 2003. Foreign firms are eager to get a slice of the action in the biggest mobile market. China has not set a schedule for handing out licenses but it is expected to be this year, but then again many expected it to be awarded last year. Much of the delay surrounds the development of the home grown technology TD-SCDMA. The delay allows more time for tests to be carried out on the technology. China is keen to launch TD-SCDMA and the development of the first TD-SCDMA mobile phone boost the chances of the technology becoming commercially available. If licenses are handed out this year, the question would be will TD-SCDMA be a compulsory technology that all service providers must deploy.

 


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