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3 Italy leads the way in 3G

June 17, 2003

Operator 3's stores in Rome are evidence that 3G is now a reality. The company has 131 group-owned stores in Italy, three of which are in Rome, and about 2000 partner retailers.

64,000 people have already subscribed and the most popular applications so far are video calls, news and sport.

Giuliano Fiata, who is responsible for 3's consumer sales, says that marketing began in November 2002, with newspaper advertisements, TV commercials and billboards around the city. On March 15, the network was launched commercially.

"Our aim was to be first on the market and, by cooperating with Ericsson, we have achieved our goal," Fiata says. "Although there can be some teething trouble in the beginning, we have an excellent platform on which to base our work."

The extensive interest in 3 was confirmed by Riccardo Bacchiddu, who manages the largest of 3's stores in Rome. It is located in Termini, Rome's railway station, which is one of the most important hubs in the city.

Bacchiddu says that most customers to date (about 70%) are businessmen, while the remainder are young men interested in technology. In addition to video calls, it is primarily financial information in real time that is the drawcard for businessmen. "The other group is very interested in sports, especially soccer," Bacchiddu says.

There are two ways to become a 3G user. You can purchase a telephone that is ready for immediate use, or you can lease a phone, which is then configured within one or two days.

Intensive

The Termini store opened in January and attracted many curious visitors. Bacchiddu says: "After an intensive marketing campaign, it appears that people now know what 3 stands for. The most common questions we now receive are how much a subscription costs and what kind of services we are offering."

Giancarlo Sirolesi is a photographer on the Italian daily Il Tempo. He was quick to acquire a subscription and a phone from 3 and he is highly satisfied. "As a photographer, the image service is the one I use most," he says.

Vincenzo Novari, CEO of 3 in Italy, predicts that news and sport will be the most popular services initially. The operator has already signed a cooperation agreement with a TV channel.

"Italians love technical innovations and want to have them as early as possible," Novari says. "In Italy, a lot of people want to show that they are up to date with the latest trends."

Novari does not consider 3 to be a mobile operator in the normal sense of the term. "We are an operator for multi-video services," he says.

3 has invested heavily in marketing, so it is important to start quickly and acquire new customers. "Although much remains to be done, we have achieved our goal of being first in the world to have a 3G system, and we have accomplished this in cooperation with Ericsson," Novari says.

Ericsson is one of the major suppliers to 3 worldwide, delivering systems in Australia, Denmark, Italy and Sweden.

 


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1. NEC e606 on 3
2. Orange Nokia 7250i
3. O2 Samsung A800
4. NEC e808 on 3
5. Motorola A920 on 3
last updated: January 12, 2004

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