Netonomy and CG Ernst & Young have signed a global 3G partnership agreement

date: 10th March 2001

The partnership builds on the informal working relationship already established by the two companies and enables Telecom Media Networks to integrate the MyNetonomy application into its e-Care and e-Commerce solutions for telecommunications service providers.

Netonomy is working with Ernst & Young to establish best practice in delivering e-Care and e-Commerce solutions, particularly in the 3G environment. True 3G service can only be fulfilled by the self-service model, as the number of customer interactions will be significantly increased, making the traditional customer service and support operations via the call centre prohibitively expensive and slow. Experts say customer contacts will increase 10 fold, which call centres will be unable to support.

The MyNetonomy solution enables service providers to increase revenue, improve customer service and reduce churn and operating costs. It is a key component in a customer care program for communications service providers and is already being adopted by some of Telecom Media Networks current clients.

Alexandre Haeffner, Chief Executive Officer of Cap Gemini Ernst & Young Telecom Media Networks said: "We have established a good working team to offer communications service providers effective self-CRM strategy and solutions that will enable them to transform their business in a short timeframe. This alliance allows us to provide industry-leading self-care and self-CRM solutions to our joint telecom service provider customer base. "

John Ball, Chief Executive Officer of Netonomy, said: "If service providers are to survive in the 3G world, they must adopt the self-service route. Otherwise, they simply will not be able to cope with the increased number of customer interactions that 3G demands. The combination of Netonomy and Telecom Media Networks, with their expertise in self-service CRM for telcos will enable 3G operators to win in this new competitive environment."

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