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T-Mobile Austria Deploys Micromuse's Netcool Service Assurance Solutions
March 11, 2003
Micromuse, providers of service and business assurance software,
today announced that T-Mobile Austria has implemented the Netcool
solution to manage voice and data services across its GSM, GPRS
and 3G in Austria.
"The market penetration for mobile communications in Austria is
currently 83%, and of this figure, every third mobile phone owner
is a T-Mobile Austria customer. With consistent high demand on the
network coupled with a drive to provide more value-added data services,
there was a requirement for a robust and scalable service assurance
solution," said Guenther Ottendorfer, Chief Operating Officer, T-Mobile.
"T-Mobile's voice and data networks can generate upwards of two
and a half million alarms every couple of hours, and the Netcool
solution has proven its ability to quickly scale to enable our IT/NT
operations teams to proactively manage our service infrastructure
and pinpoint service degradation before it impacts the customer."
T-Mobile Austria have been providing services based on GPRS technology
in conjunction with GSM service since 2001, and it is using Netcool's
wireless provider solution as an end-to-end platform to manage all
service affecting alarms within the network. The Netcool solution
helps reduce T-Mobile's volume of event data approximately by a
factor of 100. This helps T-Mobile's operations teams quickly locate
problems in the infrastructure that might affect the availability
of services and allows T-Mobile to deliver on their customer's demands
for faster mobile data communications.
T-Mobile is utilizing a complete Netcool solution that is specifically
suited to meet the need of wireless providers by allowing proactive
management and performance monitoring of T-Mobile's GPRS and forthcoming
3G applications. The Netcool solution includes unique applications
for systems and service monitoring that enables constant service
uptime through end-to-end monitoring of T-Mobile's GSM, GPRS and
3G infrastructures, helping to maintain the availability and reliability
of its mobile communications services.
"T-Mobile Austria joins a wireless customer list that includes
sister company T-Mobile UK and several more of the world's largest
mobile communications companies," said Richard Lowe, Senior Vice
President for Europe, the Middle East & Africa, Micromuse. "Micromuse's
track record in GSM networks has given rise to considerable interest
from GPRS and 3G operators for a scalable, secure service assurance
solution that will help enable IT operations teams provide high
levels of service to 3G subscribers."
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