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T-Mobile Austria deploys ADC's Metrica for UMTS Network Performance Management

November 19, 2003

ADC announced that T-Mobile Austria will deploy ADC's Metrica performance management software for its UMTS. T-Mobile Austria will standardize Metrica across all its wireless networks as the company launches new advanced 3G services, and currently uses Metrica for its GSM and GPRS networks. T-Mobile Austria serves more than two million wireless customers.

"T-Mobile is aggressively deploying UMTS in Europe to deliver wireless broadband services, and as one of the leading wireless service providers in Austria we want to ensure the highest quality service for our customers," said Walter Langer, vice president of performance management for T-Mobile Austria.

Metrica provides T-Mobile Austria with a consolidated view of key performance indicators, giving the service provider comprehensive visibility of network quality and utilization. With this information, T-Mobile can run its networks at maximum efficiency, maintaining its highly competitive service quality while dynamically deploying UMTS capacity to match the growth in demand. It also provides the tools needed to help detect both long-term and immediate problems and distinguish between service-affecting and non-service-affecting network-quality issues.

David Heaps, senior vice president of the Software Systems Business Unit and general manager of its Metrica group for ADC, said, "We've worked with T-Mobile Austria for a number of years and we've seen an exciting evolution in the services it provides to its customers, including its GPRS launch and now UMTS. There is a very strong commitment to quality and T-Mobile Austria enjoys a strong, loyal customer base as a result."

In addition to performance-management solutions, ADC also offers Metrica Service Manager, a Service Quality Management (SQM) solution that manages end-to-end service quality in real-time and provides historical analysis against customer-focused quality objectives for both existing and emergent services.

 


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