Qualcomm and Teleepoch
Enter Into a 3G CDMA Subscriber Unit License Agreement, October
6, 2007
MTN chooses Cambridge Broadband
Networks for multi-service wireless network in Rwanda, October 6,
2007
Brazilian government to
publish 3G bidding rules soon, October 6, 2007
KTF 3G service suffers
from technical problems, October 6, 2007
Argentina’s Personal
lunches 3G service in Rosario, October 6, 2007
Russia has it's first 3G
network, October 6, 2007
AT&T could drop Alcatel-Lucent
as 3G mobile network supplier, October 6, 2007
Enea Extends License Agreement
with ZTE for 3G Handsets, October 2, 2007
LG to unveil premium handsets
in Brazil, October 2, 2007
KTF 3G subscribers doubled
in less than 3 months, October 2, 2007
3G policy in India will
be non-uniform, October 2, 2007
- previous news
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3UK disgraced by BBC Watchdog programme
October 22, 2003
3UK was yesterday featured on the BBC Watchdog consumer programme that
investigates complaints from UK consumers. The programme received complaints
from "hundreds of viewers" over the poor product and service sold by 3.
One user featured on the programme bought a 3 handset so he could make
video calls but found that for a majority of the time he is unable to
because there is no 3G coverage even though it is in London. The next
viewer described the football highlight video clips as "spot the ball
competition", as the ball seemed to disappear and the players "kicking
air".
Criticisms were also made at voice calls with another viewer saying 3
"seemed incapable of providing the most basic of service". She could not
make or receive calls and faces drop call problems. Sometimes there would
be a "number does not exist" message even though the number does exist.
The same viewer received bills for a phone she never had and was disappointed
with 3's customer service. .
When the Watchdog team rang the call centre, it took them up to half
an hour to get through to an operator. Even then the operator was not
sure how the handsets worked and said "we've seen the phones, but we don't
know how to access them".
In response, 3 accepted that minority of customers have had problems
with the service but was surprised at the football video problem. They
acknowledge problems in customer service, billing and network coverage.
Guy Ruddle, business expert at BBC 5Live radio station, explained that
3 had to launch early to get a slice of the already saturated mobile phone
market. He said 3 not only had to be the first to launch 3G but the first
by miles, "no good being a couple of months ahead" of other operators.
So far 3 has got its strategy wrong but Ruddle said the company would
not fail completely because it has the backing of Hutchison Whampoa, which
made nearly £1.5 billion last year. He also said the next six months would
be crucial for 3's image.
3 claimed they have achieved the fastest network rollout in telecoms
history, but it shows that being the fastest may not always be the best
route.
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3G Motorola A920
