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SingTel mobile customers invited to trial 3G for free

September 3, 2003

Singapore's SingTel announced that at least 100 of its mobile customers will be able to enjoy selected 3G services for free in a month-long trial starting end-December 2003.

The trial customers will be given free usage of three services - video calls, video-streaming for faster downloads of video-clips and movie trailers, and high-speed Internet access. Charges for voice calls, SMS, MMS and value-added services will apply based on their existing SingTel price plans.

Customers taking part in the trial will be picked from among those who register their interest at the 3G showcase at the hello!@Orchard store or via the SingTel website at www.ideas.singtel.com/3g from 3 September 2003 to 31 October 2003. Priority will be given to those who register in person at the showcase.

Other selection criteria include the customers’ current mobile data usage levels as well as their interest in using 3G services as indicated in the 3G trial registration form.

Mr Hui Weng Cheong, SingTel’s Vice President (Consumer Products), said: “We are looking for customers who are early adopters of technology and who have a high level of interest to use high-speed data services to take part in our trial. They are likely to be fairly conversant with SMS, MMS and GPRS. SingTel will seek their feedback in helping us to enhance the 3G services that we will be rolling out commercially early next year.”

SingTel will offer trial participants 3G handsets at a highly subsidised rate. Depending on its discussions with suppliers, handsets may even be given free. Customers will be allowed to keep their 3G handsets at the end of the trial.

For the duration of the trial, the participants will be asked to provide feedback online to SingTel on a weekly basis. Some will be asked to take part in focus group interviews. The feedback received will be used to help SingTel plan the commercial roll out of its 3G services.

For other members of the public, SingTel will offer them the first preview of new 3G-enabled handsets at its 3G customer showcase from today. The showcase located at SingTel’s flagship hello!@Orchard store (270 Orchard Road) features first hand demonstrations of services such as video mobile telephony, high-speed video streaming and high-speed Internet access.

About SingTel's 3G network

SingTel awarded a S$220 million contract to Ericsson in July 2003 to build its 3G mobile network. SingTel’s 3G network, based on Wideband-CDMA technology, will be ready in the Central Business District by early next year. It will be fully operational nationwide by end-2004, complying with the deadline set by the Infocomm Development Authority of Singapore.

SingTel’s initial 3G network will support data transmission of up to 384 kbps on-the-move. Customers can expect services such as ‘live’ video mobile telephony, high speed video-streaming, richer multimedia content, faster downloads of large e-mail attachments and videoconferencing on-the-move.

The new network will be backward compatible with SingTel’s existing GSM and GPRS networks. 3G users can switch easily to conventional GSM networks for their voice and GPRS data communications on dual mode 3G W-CDMA/GSM handsets, which will be available when SingTel introduces 3G services early next year.

 


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