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Justifying the Move to 3G

September 11, 2003 - source: the research room

An issue that has not been explored in detail by many analysts or journalists is the fact that for many operators, the move to 3G is NOT an obvious one. At present, in many mature mobile markets, the majority of the operators are happily offering mobile data services on GSM or CDMA networks and by-and-large, their customer base is happy with the voice and relatively simple data services that they are offering. Excepting those operators who desperately require extra spectrum because their exiting network is at capacity, there seems to be very little motivation for an operator in such a comfortable position to spend many billions of dollars on a new network when their existing network is doing just fine. And after they build their new network, they will have to transition their existing customers across to the new network, and possibly lose them in the process…

Whether the extra revenue that 3G will bring to the operators will pay back the investment is a decision that is out of the hands of some operators. When they are competing in a market with a new 3G entrant (such as many European and Asian countries) they may have little choice but to move to 3G, as the new entrants will be able to offer services previously unheard of on cellular networks, such as live, person-to-person video (as offered by 3) and streaming video services. In these countries the move to 3G is purely to protect their own customer base. However, in countries where there are new entrants, the decision to move to 3G is a much harder one - and even strict regulation does not seem to be enough to get real services up and running.

The lower costs of running a 3G network will also be a benefit of moving to 3G - although again for existing 2G operators, it will be many years (if ever) before they can switch off their more expensive 2G network.

So why the hype of 3G? For years, many in the industry have been talking up the benefits of 3G services without realising the costs involved. A simple cost-benefit analysis shows that the payback will be many years - perhaps up to 20 in some countries. However, many forget that this was also the case with 2G services. The GSM, TDMA and CDMA networks cost more than the current 3G networks to build, and at the time of build, there were even lower expectations of success than with 3G. In fact, if you examine some of the early mobile subscriber forecasts (from the mid-90s), the subscriber penetration generally peaked at around 5-10%... And yet, the mobile operators still built their expensive 2G networks.

3G services are and will continue to be a gamble. What is certain is that they are either coming, or in some countries, here already. Once a critical mass of users have adopted the service, the growth will be phenomenal - but even in this situation, the payback period will not be short. 3G is here for the long haul - it will cripple some operators, create champions out of others and generally change the mobile landscape in some countries. And hopefully some consumers will benefit too...

 


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This book discusses 3G services from the view of what is needed for the service to provide value to the user, what is the value proposition for the user, how will money be made out of delivering the service, and discussions on how revenue sharing propositions might work to benefit content providers and network operators. 3G operators should take note of this highly recommended book.

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